Best Customer Service
Last year we won the Canadian Mortgage Awards, Best Customer Service Award.
We are hoping to be nominated again this year … and would love to hear from YOU!
We would really appreciate it, if you could take some time and add your TESTIMONIAL to our Blog. We would be thrilled if you would write about your experience with any of our brokers.
All you have to do is scroll down to the comments section and add your testimonial. (Your email address will NOT show up on the blog). If you are shy about adding your first and last name … just add your first name and an initial. We want our visitors to connect with REAL PEOPLE!
Thanks very much!!
November 23rd, 2010 at 12:18 pm
I have worked with Justin Blacklock for several years now and all I an say is WOW. I am terrible with numbers and it is very comforting to know that Justin will explain everything until I totally understand what I am agreeing to and signing.
There is NO question too big or too small for him. He has on occasion gone over things 3 and 4 times until I “get it.”
I know I am in good hands with Averbach Mortgages. Thanks Justin!
Elizabeth
November 24th, 2010 at 9:03 am
I second Elizabeth’s kudos to Justin!
Justin is very personable and has such a good sense of humor that he made the process fun … and how many interactions with financial professionals are genuinely enjoyable, as well as productive? That said, he is also hyper-vigilant and (appropriately) paranoid about protecting his clients’ interests, and he makes sure that everything is double- and triple-checked and that all due diligence is done.
I’m new to Canada, although I have property in the US, and Justin took the time to educate me about the Canadian markets. When I found the place I wanted, Justin set me up with an excellent product despite some tight timelines and some other challenges associated with the sale. I recommended him to two young friends buying their first home, and they were equally thrilled.
I couldn’t recommend Averbach more highly!
November 24th, 2010 at 12:16 pm
Justin has taken the time to walk me through all of my transactions and explain all the parts that I just could not understand…he has the patience of a saint!
In my opinion, Justin has performed at a consistently higher level than other Mortgage Brokers. That is the mark of a true professional.
I highly recommend Averbach Mortgages to anyone who is looking for sound information and products.
Leah
November 24th, 2010 at 2:23 pm
Thanks Elizabeth. You can ALWAYS rely on Justin to make sure you are getting the best deal, AND that you understand why!
November 25th, 2010 at 2:21 pm
We can’t thank you enough for this testimonial Darcy. I’ve never had anyone say that the mortgage getting process is FUN, but you are absolutely right … Justin has a fabulous sense of humor and though he goes through the paperwork with a magnifying glass and the precision of a General … he somehow manages to make the process easy and FUN!
November 26th, 2010 at 1:58 am
Thanks to Justin Blacklock, I did not have to worry about some of the more detailed issues with the most important transaction we face in buying a new home. His professional and over-the-top work ethic was more than I could have asked for.
Having Justin on your team will set your mind at ease and leave you to deal with the other matters at hand in your busy schedule.
Thanks again for all your hard work Justin!
November 26th, 2010 at 4:11 pm
Leah … thanks for your testimonial. Justin truly is a professional, he really believes our clients shouldn’t sign ANYTHING without know what they are getting into and what they are committing to.
November 28th, 2010 at 9:26 am
We are now working with Justin Blacklock for the second time. Justin is knowledgeable and professional. He got us the very best rates with the terms we were looking for. He is also very personable and always answers our questions and returns calls and emails on a timely basis. We feel we are in good hands with Averbach Mortages and recommend them to our friends.
November 28th, 2010 at 9:43 am
WOW Greg. We really appreciate your comments. I hope that visitors who are deciding which broker to use will give Justin a call!
November 29th, 2010 at 9:17 am
Bev and Bill, thanks very much for your comments. We are dedicated to getting our clients the very best deal we can. Our over riding goal is to give FANTASTIC service, and that means returning emails and calls as quickly as you can.
November 29th, 2010 at 10:31 am
Full thumbs up for Justin Blacklock and his team. Would not hesitate to recommend him and Averbach Mortgages to anyone.
November 30th, 2010 at 9:21 am
Justin was a huge help in getting me the right mortgage product for my situation. I would recommend Averbach to anyone without hesitation.
John W.
December 1st, 2010 at 11:44 am
Justin helped me with my mortgage a few months ago and I was so very impressed – he’s always available, and generous with his time & knowledge. I’ve been recommending him to friends, co-workers and family, and I hope to work with him on my next mortgage.
December 1st, 2010 at 2:18 pm
Thanks so very much for your recommendation John!
December 1st, 2010 at 3:14 pm
Thanks so much for your testimonial Peter!
December 2nd, 2010 at 8:08 am
Thank you Anna, we really appreciate your comment AND your referrals!
December 6th, 2010 at 3:02 pm
We recently bought our first Condo. The process was extremely daunting at the start. A good friend recommended Justin from Averbach Mortgages, as he helped them with the purchase of their condo.
He was extremely helpful throughout the process, explaining all aspects clearly. He regularly went above the call of duty to ensure our questions were answered and worries were addressed. He made the process far easier, and got us the best deal.
I would recommend Averbach without hesitation to anyone that needs mortgage assistance.
December 6th, 2010 at 4:26 pm
Thanks for your story Fraser. Purchasing your first home can be very stressful for most people. We are thrilled that you were referred by a friend, and that we were able to make the process easier for you. One of our missions is to make this as easy as possible!
December 6th, 2010 at 9:54 pm
Thanks Justin for the fantastic service. You made it very easy to be successful in obtaining my new home. You were always available to talk to and you gave sound advise. My sister was happy with you as well and after her strong recommendation I didn’t hestitate to call. I will recommend you to anyone who needs a mortgage. Thanks again.
December 7th, 2010 at 10:38 am
I have worked with Justin Blacklock for about a year and a half and he made the impossible happen. There were times when I felt that my dream would not come through but he hung there with me and gave me encouragement and hope. It worked out for the first year and he was determined that it was not up to his satisfaction and he pursued it into our second year and he did pull off a miracle. I am happy and my anxiety levels have dropped because of Justin. Yes it is his job, but he went above and beyond and thanks would never be enough.
Justin makes you feel that you can accomplish your dream of owning a home. He is exceedingly knowledgable and uses that for his clients advantage. My heartful gratitude is submitted as a testimony to Justin’s tenacity and pride in his work.
December 8th, 2010 at 4:28 pm
Elizabeth, thank you so much for your story. Too many people give up at the first sign of trouble and many people don’t pursue their dreams when they run into roadblocks.
Justin is not only tenacious in helping our clients realize their dreams … but he also helps people like you keep up their spirits when things get difficult. I am very happy that you have your miracle!
December 8th, 2010 at 4:29 pm
Thanks for your recommendation Gail!
December 9th, 2010 at 12:01 pm
I felt very comfortable working with Justin Blacklock. I felt as though he had my best interest in mind at all times and was able to help guide me through the process of my first mortgage with confidence. Justin was able to answer any questions I had and he did it without using jargon that I was unfamiliar with.
I am very grateful for all his help and support. He made me feel as though I could take on such a big task with ease. It is obvious that Justin is passionate about his work, and enjoys helping those less knowledgeable accomplish their goals.
December 9th, 2010 at 2:40 pm
Justin recently helped me re-mortgage my house. Justin got me better rate than the preferred customer rate at my bank and he walked me through the whole process.
This is the second time in 2 years that I have dealt with Justin and I couldn’t be happier. I would recommend Justin to anyone looking for a pain free mortgage experience. I know that my mortgage would have been a nightmare to deal with if it weren’t for Justin and Averbach Mortgage.
Justin will be the first call I make next time we need to refinance or mortgage.
December 9th, 2010 at 3:49 pm
Thanks for your endorsement Ty! Many people think that because they have been a long time customer of a bank, they will get the bank’s best rate. NOT SO. It always pays to have us check all the options for you because we often get a better rate than your bank will offer!
December 9th, 2010 at 3:54 pm
Rachel, thanks very much for your acknowledgment. We work really hard to keep the passion in our work … and what makes the big difference for us is being able to help people like YOU achieve their goals!
December 9th, 2010 at 11:59 pm
We chose Averbach Mortgage when it was time to re-mortgage our house. One of the best things about Justin was his professionalism, knowledge, patience and customer first approach. He never once pressured us into making a decision and always took the time to answer our questions. We learned a lot about the market and the importance of looking at all the options before making a decision on our mortgage. We connected monthly with Justin for over a year about the market and he continued to provide valuable information. He also went out of his way to talk to us at any time during the week. In the end, we felt very good with our decision. We will not hesitate to use Averbach Mortgages again! They always find the best rates in the business!
December 10th, 2010 at 2:24 pm
Thanks Mark! We work very hard to make sure that all our customers are happy with our services! We want you coming back again and again … and we love it when we get referrals from happy customers. Our policy of providing information and helping people though the mortgage process, pays off both for us and for our customers!
December 13th, 2010 at 11:38 pm
We would definitely recommend Averbach to our friends!
Justin was wonderful and took the time to explain everything to us at length until we knew exactly what we were getting into.
We were definitely “newbies” to this whole process and found it very stressful. We feel lucky that we had Justin in our corner to calm our nerves and help to make our first home purchase a reality. Justin made himself available even after hours and his knowledge and ability to convey complex numbers simply make him the best in the business! Thank-you!
December 17th, 2010 at 1:50 pm
When first introduced to Averbach Mortgages, I knew nothing of home ownership. Nothing.
Justin Blacklock took the time it took to listen, debrief, discuss and deliberate with me, whenever I needed, for however long I needed. And I felt I needed to be verbally hand held through almost the entire process. He never left me feeling diminished or feeling ignorant. On the contrary. I felt he cared.
After the first home purchase, and when I had accrued enough equity in my home to dramatically reduce my black cloud of debt, Justin skillfully guided me to conclude that not only was refinancing a viable option for me, but it also was a really a life-altering change.
Simply put, Justin is a gift. As a mortgage broker – no, as a human being – he is one of the good guys. He is more than thorough – and if you know Justin, you know I do not lie. More than just knowing his ‘stuff,’ he is smart. Really, really smart. He oozes integrity. And he made me laugh. But more than anything, and most importantly to me, he is kind.
I consider Justin more a trusted friend than a broker. I say “I love my mortgage broker!” — and mean it. From this blog I see I am not alone, and the many people I have referred now echo the sentiment also.
January 7th, 2011 at 4:26 pm
WOW Diane! Thanks very MUCH for your testimonial. Justin is one of the kindest, funniest and most patient guys I know too! Your comments are so very much appreciated. I hope if anyone is sitting on the fence, trying to choose a broker, they take the time to read your comment! I’m sure they won’t be sitting on the fence anymore.
January 7th, 2011 at 4:30 pm
Lori … thanks for your comments. Justin knows how important and stressful a first time purchase is … after all, for most people it is one of the biggest purchases of their lifetime. We believe that it is critical to know what you are getting into and what you are committing yourself to. Justin simply does not let anything slip through the cracks, especially having you understand what you are signing! Both of us are thrilled that you are happy with your new home.
April 13th, 2011 at 12:14 pm
Justin and Mike were instrumental in finding the perfect mortgage for my family. The rate was the most fantastic part as it was far better than anything the Banks could offer. Justin was very easy to work with and and explained everything to great detail the whole way through.
I have recommended Averbach Mortgages to several of my friends and co-workers and they too have had positive experiences.
Thanks again Justin and Mike!
April 25th, 2011 at 10:20 am
Thanks Brian … we LOVE getting comments like this!!